Appointments are required. We encourage you to schedule appointments well in advance, especially prior to major holidays. You may do so online, or by contacting us directly by phone call or text message. Please note that upon scheduling your appointment, you will be asked to place a 50% deposit of the service to guarantee your reservation. We accept Visa, Mastercard, Discover or American Express. Don’t worry, we do not disclose this information to any other party. Your card number is encrypted and securely kept in your client file.
Please refer to our cancellation policy below prior to reserving your appointment time. Scheduling an appointment is your acceptance of these policies.
As a courtesy, our system automatically sends appointment reminders 48 hours prior to the scheduled service. If you choose not to provide us with your email address, we are unable to offer you a reminder at this time. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
We understand that sometimes things can suddenly pop up, but please provide us with a minimum of 24 hours to cancel or reschedule your appointment. If appropriate notice is not given you will be charged 50% of the scheduled service. If you do not notify us at all, (no-show), the service will be considered rendered and 100% of the scheduled service will be charged. Should you arrive late for a scheduled appointment and time does not allow us to perform some or all of your treatment, the full amount of the service will be charged. Appointments made last minute, (less than 24 hours prior to service), are not exempt from this policy.
Please arrive 5-10 minutes early to your appointment, so you’ll have plenty of time to grab a beverage and/or snack and do any paperwork that may be required. Late arrivals will limit the time of your service, as your appointment will end at the scheduled time to accommodate the next client’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.
For the safety of children and the comfort of our customers, please refrain from bringing children with you to your appointment. Our goal is to give you, and all of our guests, a relaxing experience with 100% of our attention. Unattended children pose a safety and liability risk as we are not equipped to handle child-care.
Service & Product Return Policy
All services and packages are non-refundable. Any unused services in your package will not be refunded.
All product sales are final. Please review your shipping information before submitting your order. It is the customers responsibility to ensure all shipping information is correct. Due to the sanitary nature of our products, all sales are final. No returns or exchanges. By placing an order and making payment you are agreeing to the terms that all sales made by Infinit Lash Boutique are final. We will make an exception if damage occurred during shipping. Please notify us within 14 days of any issues and we will do our best to work with you. Any unauthorized returns will be returned to sender.